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Frequently Asked Questions

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FAQ

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We ensure the quickest turnarounds in the business, and due to this, we will offer a full-refund in the event that you cancel your order 8 hours post file submission. After the 8-hour mark, you will be able to receive a 50% return.

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This depends on your service package. Send us a message on your user portal and let us know of the changes that need to be made. If you have selected a service that is inclusive of revisions، it will be happily done free of charge. In all other cases a small fee will be charged for the service.

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We work with your budgets and that is why we’ve designed our cost-calculations in accordance to the turn-around period. We offer discounts on documents that do not require quick deliveries. The same quality editors and translators will be working on your project but wth a lower rate.

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Our website uses SSL encryption which offers a safe ground for the transmission of sensitive or private documents in the addition of making safe financial transactions. Additionally, our team abides by strict company guidelines and standards to maintain the safety of your documents. It is our goal to ensure your safety and privacy and no information is saved on our platform unless otherwise stated.

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It’s not only about placing an order but it’s about managing your order and communicating with your writer, translator, or editor. By creating an account, you are able to oversee your project’s details in addition to communicating any concerns or information that you might have forgotten to include in your service order form. Once your document(s) is complete, it will be uploaded on your portal in which you can download immediately.

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We accept the following formats :

  • .doc
  • .docx
  • .htm
  • .html
  • .pdf
  • .ppt
  • .pptx
  • .tex
  • .txt
  • .jpeg

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You will be able to view the word count of your document on the bottom left of MS Word. Alternatively, you can go to the Review tab or Tools menu , depending on the release date of your software. You can also check the option for footnotes and endnotes count in the instance that you require it to be included.  You also have the option to use our website’s word counter.  We try our best to provide an accurate word count and ask clients to provide us with estimates upon order requests. Please let us know in the order submission form if  there are any sections or pages that should not be included.

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No need to worry, simply submit an order form for your stated deadline or contact us by phone or email. We will do our best to complete your order based on your time specification.

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For translation and editing services:

  1. Specify your service
  2. Upload your file
  3. Provide any specifications or instructions
  4. Select your desired quote
  5. Submit your payment

 

For content creation and academic consulting:

  1. Specify your requirements and instructions on the order form
  2. Provide contact information
  3. One of our representatives will get in touch within 24 hours to discuss your project and provide a quote

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We are available 5 days a week (Saturday-Thursday, 10-16 P.M). Feel free to contact us via phone, email if you have any questions or concerns.

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We are online for your needs at all times. Our website receives and assigns orders 24/7, yet our office operates on  strict business hours. If you have to submit an order, simply do so on our website and it will be assigned to a writer, translator, or editor best suited for your job. In the instance that you require urgent assistance you may contact us by email and a representative will get back to you within the hour.

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We’re a business with talented, innovative, and educated professionals that strive to deliver you to your needs and goals. Prior to placing an order, you have the option to contact us by phone or even schedule an in-person meeting to familiarize yourself more with our work ethics and services. Moreover, you may submit small segments of your document in order to see our work standards.

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You can specify in your order form and we will take care of the rest.

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If you have a document less than 1000 words, simply send us a scanned version and we’ll take care of the rest.

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Send us an email or call us if you are interested in a workshop that is not available in your desired time-span. We offer private individual workshops all the way to ones in corporate and university settings. Let us know of what and when you need a workshop and we’ll provide you with a quote. 

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